UCC says poor signal quality occurs when there is degradation in the quality of the network signal due to interference to the radio signal from another radio in the same network using the same frequency. This ends up dropping or blocking calls.
Ugandaâ€™s telecom companies are on the spot for providing poor quality services to their consumers. The dialogue comes hot on the heels of a recently released Quality of Service report by UCC, which indicated that all the telecom companies, MTN, UTL, Orange and Airtel, fell short of the 95percent target for successful calls. Airtel had the lowest success call rate in the entire telecom sector at 92percent. Under fire from a room, almost half-full, consumers put telecoms on the spot for providing evasive and defensive answers, without necessarily explaining what was going on.
A Quality of Service (QoS) report released by the Uganda Communications Commission (UCC) today reveals that Airtel topped customer complaints, blocked call rates and had the lowest successful call rate. This was in the period of October 2013 to December 2013, after the merger.