The ministry of Health has announced that it will increase capacity in the call center to handle more COVID-19 related calls.
comes following a partnership made with MTN Uganda, Airtel Uganda,
National Information Technology Authority Uganda, Marie Stopes Uganda
and Communication for Development. These partners according to the
health ministry will provide human resource who will work in the call
Previously, the health ministry had a team of less than
20 people handling enquiries regarding COVID -19 at the call center. However, due to the increase in the number of
calls received, the lines have been continuously busy with some people
resorting to calling police to get assistance.
Mwebesa, the director general of the ministry of health says that they
have partnered with the telecom companies to increase the capacity of
the call centers.
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to the health ministry, under the new partnership, the new call center
will have a staff of 100 people who will be available 24 hours. They
will be working in two shifts.
The partnership will also see an
increase in the numbers available at call center. Previously, only two
numbers have been available which the ministry says have been clogged
The numbers to call to get assistance are: 0800 100066, 0800 203 033 and 0800 303 033.
has now confirmed 14 cases of COVID -19. According to the health
ministry, more than 1000 people are being followed up under quarantine
to see whether they develop signs of the virus.