Telephone users have petitioned Uganda Communications
Commission-UCC over unfair charges by telecom companies.
This was during the World Consumer Rights Day held at the UCC
headquarters at Colville Street in Kampala.
The consumers accused telecommunication companies of providing
services like caller tunes to without their consent and later charging them for
They also complained about being subjected to unfair charges through
services like voice and data bundles.
Caroline Kimuli, a network marketer decried of the unfair charges
that cheat customers. She explained how on several occasions, her voice and
data bundles have been recalled by the company before they expire.
She adds that when she lodges complaints to the telecommunication
company they promise to resolve the matter in vain.
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Another consumer who preferred anonymity also complained of
telecom companies not answering their calls from customers.
He says that although there are some busy hours when call centres are overwhelmed with callers, it is
frustrating to keep calling at different times and he is not attended to.
He also accused the companies of disregarding the law by constantly sending unsolicited
and promotional messages to customers.
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has in the past warned telecom service providers and SMS media companies against
sending out unsolicited messages and caller ring-back tunes.
Kizito, the UCC head of Consumer Affairs, says that complaints will be
addressed to the telecommunication companies.
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World Consumer Rights Day is celebrated every year on March 15, where customers
get the chance to demand their rights to be respected and protected, and to
protest against market abuses and social injustices which undermine those
year, the theme of promoted World Consumer Rights Day was “Trusted Smart