Breaking

Ministry Extends Zonal Land Offices Working Hours

Top story
Dennis Obbo, the Spokesperson of the Lands Ministry, says the Ministry decided to extend the working hours in response to concerns raised by their clients and local leaders.
Clients at Wakiso MZO

Audio 6

The Lands, Housing and Urban Planning Ministry has extended the working time of the Ministerial Zonal Offices-MZO to allow staff to attend to more clients.   

 

The offices have been operating between 8: 00 am to 12: 00 pm each working day. However, according to the new guidelines, the offices will now operate from 8: 00 am to 5: 00 pm just like other public offices.     

Dennis Obbo, the Spokesperson of the Lands Ministry, says the Ministry decided to extend the working hours in response to concerns raised by their clients and local leaders.  

He explains that the MZO employees have been closing their doors to the public and use the time between noon and 5pm to process received documents.

 

//Cue in: “Now, the ministry… 

Cue out…remain processing.”//   

Luganda byte 

//Cue in: “Ministry egenze… 

Cue out…complianinze nnyo.”// 

 

 

He however, says starting this month, the staff will be required to process all the documents as they come in to decrease the backlog and increase the number of clients they attend too.

  //Cue in: “People don’t need… 

Cue out… different timelines.”//     

Luganda byte     

//Cue in: “omutindo gwokuwereza… 

Cue out… okubi processinga.”// 

Several people have been spending days moving back and forth to MZO to get services. This created a loophole, which gave an opportunity to middle men to dupe the unsuspecting members of the public with promises of pushing their papers.

For example it has been a tag of war at Wakiso for clients and brokers to access the door leading to the offices of the registrar, which has been blamed for fueling corruption at the facility. 

Hajji Yahaya Ssentongo, the Principal Land Management Officer at the Wakiso Ministerial Zonal Land Office, says so long as the said time falls under that standard working hours for public servants, they will definitely have to oblige.      

“We have not received the circular indicating the changes but it is within the standard working hours, we will have to adjust and adopt the new changes,” he said. 

In addition to extending the time, the ministry has also directed that all clients visiting the MZO are handled at the reception since there is no need for them to see the registrars.   

Obbo says when the clients physically meet the registrars it affects their output and sometimes leaves them compromised. He says that under the new arrangement, nearly every transaction will be lodged at the reception.  

He adds that they have pinned the number of time each transaction is expected to last and put in a place a system where a client will be notified by text message on the progress of their paper work.  

//Cue in: “As long as…

Cue out…receive a notification.”//     

Lugada byte    

//Cue in: “kati customer care… 

Cue out…lwebakubyeko stamp”//     

Government established the Ministerial Zonal Offices in a bid to take services closer to the public. 

The officers are found in Mbarara, Masaka, Kampala, Jinja, Mbale, Arua, Masindi, Mukono, and Fort Portal, Lira, Gulu and Kibaale district. 

Prior to their establishment, all land transactions were conducted at the Lands Ministry Headquarters.