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Staff Shortage Cripples Services at Wakiso Zonal Land Office

One of the staff at the office who preferred anonymity to be able to speak freely about the matter says that the production rates dropped after the operation by the State House Anti-corruption Monitoring Unit. The staff member says that a number of their colleagues were transferred, others willingly quit and the new appointees have also not turned up.
Clients at Wakiso MZO

Audio 2

The shortage of manpower has crippled services at the Ministry of Lands zonal offices in Wakiso district.

The unit had six registrars by December last year, on top of other support staff. However, senior registrar of titles Daniel Oundo Malinga reached the mandatory retirement age and left civil service, while the other, Herman Galiwango was transferred to Masindi.

Two other officers, Nurah Businge and Nicholas Wamboga were arrested and later interdicted after a raid on the offices by the State House Anti-corruption Monitoring Unit, headed by Lt Col Edith Nakalema. The team was investigating reports of fraud and negligence by officials in the office.

The raid followed complaints from members of the public who were frustrated by the ineffectiveness of the land office. The public also accused the office of conniving with land brokers to fleece people who were in dire need of land titles and land related transactions.

One of the staff at the office who preferred anonymity to be able to speak freely about the matter says that the production rates dropped after the operation by the State House Anti-corruption Monitoring Unit. The staff member says that a number of their colleagues were transferred, others willingly quit and the new appointees have also not turned up.

The Wakiso Zonal office handles more than 80 per cent of all land transactions in the country, serving one of the districts with countless conflicts between landlords and tenants.

But with such a workload, the station now has two registrars; senior registrar of titles Christine Katwesigye and Janat Nabuuma. Clients say that the two are a drop in the ocean given the volume of work and sensitivity of the land handled at the Wakiso office. 

Hundreds of clients who visit the office are left stranded every day. Only a handful ate able to enter the office while the others are seen struggling to beat the queue, every time the door, manned by a police officer and a private security guard, is opened.

Amon Sseguya, a resident of Namugongo says he has been moving to the offices since the beginning of this month with no success. He adds that a number of people have become impatient and abandoned the process.

URN has learnt that besides serving the swarm of clients in the queue, the registrars are faced with several other demands imposed on them by the commission of inquiry into land matters, the State House Anti-Corruption Monitoring Unit and the Criminal Investigations department which is investigating several land disputes. Most of the demands involve collecting documentation to facilitate ongoing processes.

Ronald Matovu, an estate developer, says the non-productivity of the available registrars is greatly affecting the estate business in Wakiso.

//Cue in; "Embeera yawano ekyuse…

Cue out…ne wagulu notuula."//

The commissioner in charge of planning and quality assurance at the lands ministry William Turyomurugyendo acknowledges that service delivery at the zonal offices in Wakiso is worsening. He, however, says that they are trying to find a solution to the current impasse

//Cue in; "The ministry is….

Cue out…sitting back."//

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