UCC says poor signal quality occurs when there is degradation in the quality of the network signal due to interference to the radio signal from another radio in the same network using the same frequency. This ends up dropping or blocking calls.
All networks were found to have dropped or blocked customers calls
Uganda Communications Commission has found that poor signal
quality was the biggest contributor to network failures among telecom companies
in the country.
The communications sector regulator carried out the quality of
services survey between September 2019 and November 2019 and found that MTN and
Airtel Uganda both had more than 70 per cent network failures due to poor
UCC says poor signal quality occurs when there is
degradation in the quality of the network signal due to interference to the
radio signal from another radio in the same network using the same
frequency. This ends up dropping or
For Africell Uganda and Uganda
Telecom, poor network coverage was the major cause of network failure. Congestion
on the network and inadequacy in network designs were the least contributors.
The regulator results show that
all networks had dropped calls for users.
Africell had the highest number of dropped calls in Mityana, Hoima and
Mubende. MTN had more calls dropped in
Hoima, Mubende and Mbarara.
Airtel dropped more calls in
Arua, Lira, Jinja, Mukono and Entebbe, UTL dropped more calls in Kabale and
Masaka. In all these places, telecom
companies dropped calls above 2 per cent threshold set UCC.
At some instances, customers would initiate a call but fail
to find the people they are calling. It is called “blocked calls” and usually
the phone of the person being called is on but the telecom network can’t find
Airtel had the highest number of blocked calls mainly in
Jinja with at least 34 per cent of the callers failing to find the person being
called. In Entebbe, Lira, Mbale, and
Moroto blocked calls were between 12 per cent and 15 per cent on Airtel.
For MTN, blocked calls were found
in Mubende, Mityana and Kabale – although, above UCC target of 2 per cent, they
didn’t go above 5 per cent.
Africell blocked calls in Masindi
and Mbarara while Uganda Telecom had problems in Masaka and Hoima. UCC says it
has asked the telecom companies to justify the shortfalls in operations.
“The Commission has engaged the operators for justification for the
findings of the exercise and remedial plans have been agreed to address the shortfalls in performance,” it said in a statement.