Breaking

Utility Suppliers Illegally Charging Extra Costs

Wim Vanhelleput, the Chief Executive Officer MTN, says that the bill payment should be free of charge for the customer, and the receiver, who in this case is the utility supplier, should meet the costs.
Payway machine

Audio 2

Customers paying utility bills should not be charged extra fees. 

According to MTN Uganda, utility companies are charging customers a transaction fee, which is irregular.

Wim Vanhelleput, the Chief Executive Officer MTN, says that the bill payment should be free of charge for the customer, and the receiver, who in this case is the utility supplier, should meet the costs.

He says, for instance, the payment through mobile money cut the cost of operation that would have been incurred by the utility companies like National Water fee, Pay TV, Electricity, among others.

Vanhelleput cites Kenya, where the transaction fee is paid by the merchant. According to Vanhelleput, the fee from payment ranges from 0 to 1% for the suppliers.

//Cue in “That the one…

Cue out… be like that”//

Henry Musasizi, the chairperson Parliamentary committee on finance says the citizens have been cheated by utility companies, and it is time to have it changed.

Musasizi says he wasn't aware that transaction costs are supposed to be met by the utility suppliers. He says they will as a committee table the concern alongside their report to Parliament.

//Cue in: “I personally did…

Cue out…incur the charges”//

Images 1

Keywords

Entities